Jackson Public Works Call Center up and going

As the City of Jackson’s leadership works to streamline the process of doing the work of the City and make all of its services more user-friendly for the citizens, Mayor Scott Conger and Public Works Director Austin Clark are celebrating the innovation of the completion of the newest way to contact the City.

The 3-1-1 Call Center is now fully operational, and all calls made to the City for public works issues will go to the three-person call center in the City’s public works building on the eastern side of town on Conalco Drive.

“This is something we’ve been working for a while on, almost since we first took office in 2019,” Conger said. “But we had to get other things done and had to deal with other issues while we waited for certain parts of this process to be completed.”

The City still has the 311 App available on desktop and mobile devices, but citizens are encouraged to call 3-1-1 to get a hold of someone in the call center to have something like a pothole filled or solid waste picked up.

“One of the big things we needed to do is to get the technology in place so that any phone within the city limits that calls 3-1-1 will go to the Call Center,” Conger said. “We’ve got that working now.

“And anyone who calls the old 425- numbers that would’ve gone to public works can still call those numbers, but they’ll forward to the Call Center.”

The Call Center is staffed during business hours throughout the week.

Brandon Shields, brandon@jacksonpost.news